Overview:

Great enquiry handling sets the tone for the client relationship and is critical to conversion. Using the DIVE model (Discovery, Insights, Value, Engage), this workshop equips sales teams with the skills to deliver a consistent, client-centred approach that wins business.

Learning Outcomes:

Apply the DIVE model to handle enquiries with structure and confidence.
Ask high-value questions to uncover true client needs and priorities.
Present tailored solutions that highlight value and differentiation.
Engage clients with professionalism, empathy, and clarity.
Increase conversion rates and client satisfaction through effective enquiry handling.

Who Should Attend:

Anyone new to enquiry handling, sales coordinators, executives, and managers responsible for responding to venue and event enquiries.