This training module is designed for new and existing team members in an event sales or planning role, to develop their questioning techniques, allowing them to be more effective in qualifying event enquiries, better understand specific client and agent needs and build their confidence in providing the perfect solution for their event or group.

	20/11/2026
When:	Friday 20th November 1:00 PM
Where:	Zoom United Kingdom
Contact:	Mia Doran events@mia-uk.org 03452305508

Melanie has worked in the hospitality industry in key sales and leadership roles for over twenty years and for the past ten years, supported businesses both large and small as a trainer, coach and mentor.  Her experience working with leading brands including; Marriott, Hilton, Accor, The Belfry Resort, Rocco Forte Hotels, Alton Towers Resort, Venues of Excellence and Iconic Luxury Hotel has provided her with the firm foundation from which to offer a variety of Customer Service, Sales and Leadership training, coaching and mentoring.  This has also included running open courses with Marketing Manchester, Marketing Liverpool and North Wales Tourism.